Service Delivery

Order Processing

Crystal follows a step-by-step process that assures each transaction submitted to the carrier is complete and is input into the database correctly.

Implementation of Services

We support each switched / dedicated implementation with a turn-up specialist to ensure the most seamless migration possible.

Cancellation of Services

Crystal manages vendor non-renewal notification, cancellation of incumbent services and ensures accurate future billing.

Bill Review and Reconciliation

Crystal reviews invoices to assure proper billing according to contracted rates and fixed charges.   We prepare and submit claims for discrepancies or over-billings and manage through receipt of refunds or credits.