Project Planning
Project Definition - Crystal identifies requirements and establishes the need for the project, defines the project scope and assists in obtaining a commitment to proceed.
Clear and Achievable Objectives - We define activities, sequencing, and resources required to successfully completing the project including scheduling and milestones to assure project is completed on time and on budget.
Resource Coordination - We source and coordinate all stakeholders to meet the quality, scope, time and cost objectives of the project.
Monitor, Control and Communicate - We will regularly measure and monitor progress to identify variances so corrective action can be taken before the project outcome is impacted and communicate status to keep all stakeholders apprised as the project evolves.
Procurement
Needs / Cost Analysis - Crystal consults with you to interpret and evaluate current telecommunications inventory, configuration, cost, and requirements. We review cost / benefit of changes in technology, network configuration, vendor, and price plan.
Vendor Communications / Negotiations - Crystal represents your best interests through carrier communications and negotiations. We guide you through contract language, terms & conditions, Service Level Agreements, and appropriate contract commitments.
Vendor Evaluation / Selection - We provide a design / pricing template from which you can easily compare and contrast proposed technology, configuration, vendor, price, and contract terms.
Service Delivery
Order Processing - Crystal follows a step-by-step process that assures each transaction submitted to the carrier is complete and inputted into the database correctly.
Implementation of Services - We support each switched / dedicated implementation with a turn-up specialist to ensure the most seamless migration possible.
Cancellation of Services- Crystal manages vendor non-renewal notification, cancellation of incumbent services and ensures accurate future billing.
Bill Review and Reconciliation - Crystal reviews invoices to assure proper billing according to contracted rates and fixed charges. We prepare and submit claims for discrepancies or over-billings and manage through receipt of refunds or credits.
Ongoing Account Management
Streamlined Account Management - Crystal fully supports your business through one point of contact that is supported in-house by a full team of experienced telecom specialists.
Trouble Management - Crystal takes ownership of trouble management from after the initial ticket is logged into the vendor's database until the issue is resolved.
Moves, Adds & Changes - Crystal manages moves, adds, and changes including installation, cancellation, and confirmation of proper post change invoice.
