IT as a Service

Next-generation “IT as a Service” (ITaaS) solutions that focus on helping midsize enterprises manage their IT infrastructure more efficiently while reducing overall IT costs are delivered to our customer base through our strategic partnership model. Unlike traditional IT outsourcing companies, Crystal utilizes proprietary IT management technologies and processes that allow Crystal to deliver the highest SLAs while providing complete visibility and accountability to customers. By partnering with Crystal, IT organizations can:

• Experience faster and more predictable issue resolution.
• Reduce labor costs between 10% and 50% .
• Achieve 24/7 service levels without hiring additional staff .
• Obtain on-demand access to highly trained expertise.

Crystal's ITaaS products help customers in the following business areas:

CrystalAlert

Fault monitoring and management of network devices and servers with customized alerting and escalation procedures by our Crystal Network Operation Centers

IT as a Service CrystalAlert Product Sheet

The CrystalAlert suite provides you the basic support services necessary to keep your network infrastructure up and running. Your IT management team can now sleep soundly while Crystal's NOC monitors your IT infrastructure on a 24/7 basis.

Reactive in approach, CrystalAlert is the perfect solution if you are looking for basic fault monitoring and management service while focusing on applications that drive business value.

CrystalAlert helps to grow your IT staff to best use while outsourcing routine monitoring and management to us. Needless to say, this results in freedom from headaches of continuously watching your network and of course more resource bandwidth to invest in strategic projects.

CrystalAlert+

Performance management of network devices and servers.

IT as a Service CrystalAlert+ Product Sheet

IT as a Service CrystalAlert+ Server and Application Monitoring Product Sheet 

CrystalAlert+ adds proactive performance management to the basic fault monitoring and management services of CrystalAlert.

With Crystal Alert+, you can now strategically plan for anticipated network and server needs using historical and trending data on all important performance criteria related to your network and servers.

CrystalCommand

Configuration management of network devices and servers by our Crystal NOC centers.

 IT as a Service CrystalCommand Product Sheet

The CrystalCommand service focus goes beyond mere monitoring of network infrastructure to preventative maintenance and proactive intervention. This could be a solution for IT managers who want to take IT managed services to the next level by aligning with a partner like Crystal. CrystalCommand services are core to an organization with limited resources and a focus on quality and timely resolution.

CrystalCommand picks up from CrystalAlert+ and adds configuration management.  This means that when your internal team receives an alert, the obvious solutions have already been attempted.

The CrystalCommand services suite focuses on proactive resolution of issues including monitoring, remediation, configuration and validation.

Crystal Care

Help desk services for telecom troubles, MACs, desktop and application support, and simple LAN administrative tasks.

IT as a Service CrystalCare Product Sheet

IT as a Service CrystalCare FAQ sheet

Helpdesk services are managed from a state-of-the-art Solution Center. Frontline support technicians offer a central point of contact for reporting faults. They manage each issue through resolution, following the customers documented service agreement.

The Helpdesk supports:

• Level 1: Remote Desktop Support
• Level 2: LAN Adminstration Support

Certified technicians manage the Helpdesk and Dispatch Service 24/7 with expert capability. They deliver an immediate, live response to both administrator and end user issues.