Testimonials

From Telecommunications Manager - National Retailer of Optical Products and Services...

We choose Crystal to collect and evaluate carrier quotes and to provide ongoing customer service after carrier selection.

The sales team narrowed down our list of possible vendors, meeting all of our requirements and lowering our costs. Ongoing, we send questions/changes/concerns to Crystal, knowing that Crystal will follow up and get results. This has freed up my time to concentrate on other projects, which has proven a huge benefit. (We've found that each direct contact with a telecom vendor averages 30 minutes, so now my time isn't spent going through menu prompts and waiting for assistance.)

We have a dedicated team to help us, but everyone at Crystal is accessible if needed, right up to the managing partners. Our dedicated team has set up customized methods of sharing information and tracking activity for all 500 sites.

Crystal is diligent in the preparation of new installations and works with you after the installation to ensure all matters are complete, accurate and satisfactory. Every detail is considered before and after implementation. I have and will continue to recommend Crystal. They care about having us as a customer and strive to answer all of our questions and concerns.

From the Corporate LAN Administrator - International Commercial, Medical, and Aerospace Engineering Firm...

Crystal's straightforward approach to their business made the process of moving to a new telecom less intimidating.   They exceeded my expectations with their implementation, migration to new carrier and clean-up of past carrier accounts. They also met the proposed percentage of savings and are a huge improvement in customer support and account organization. They saved us valuable time in handling and organizing the telecom situation for all of our locations. Response time is immediate whenever a problem or question comes up. I am a fan. Crystal has made my job a lot easier during this transition.

From Global Telecommunications Analyst - Largest Professional Dental Supply Products Company in the World...

I have worked with a number of telecom companies over the years; the knowledge of Crystal employees really sets them apart from the rest. We have a limited number of staff dealing with telecom, and time is a premium. Crystal is like adding staff without the overhead. They take the pain out of dealing with carriers. One call or email to Crystal and my issue/request is managed, and problems are quickly and efficiently resolved. The biggest benefit to us is the single point of contact to handle all of our issues.

From Senior Vice President - North America's Leader in Intermodal Trucking...

Crystal Technologies has not only been tenacious in their pursuit of cost savings for our company, but is equally adept at quantifying and communicating their results to senior management. Crystal consistently has exceeded my expectations, and I would recommend their services without reservation to any company concerned with reducing its telecommunications costs.

From Director of Telecommunications - Leading Global Publisher of Information on Healthy, Active Lifestyles...

Prior to meeting Crystal, we were a rather large customer of a large carrier that left us unhappy with customer service, chronically stuck in contract shortfall and with uncompetitive rates. We are a highly transactional telecom user. The carrier's support team could not keep up with our requests, billing problems would never go away and we lost patience with them. We decided that we were going to transition away at the end of the contract.

I was really impressed with Crystal from our first meeting. We contacted some of their customers and were very happy with what they had to say. Each person we spoke to told us that they were most appreciative of Crystal's honesty and integrity. That was very important to us. We had a lot of work for Crystal to do, and they did a superb job. Crystal assisted in working with us to resolve outstanding issues that we had with our carrier contract. They also ran our RFP for WAN and LD traffic. The RFP experience was excellent. We selected a new carrier for our network and saved over 180K annually. Crystal managed the migration without a glitch. They took complete ownership of the process and made sure that everything was done perfectly to minimize any possibility of failure.

Crystal continues to support us. My responsibility is telecom. Crystal is a tremendous resource for me. Crystal has identified thousands of dollars of billing errors that I never would have uncovered. Their response time is excellent. They continually monitor my invoices to make sure that they are 100% correct. I have been in a pinch and have called Crystal on evenings and weekends--and they always have responded immediately. They even called in a trouble ticket for us so that we would not have to leave our department party and updated us on the situation until we could finish dinner and get back to the office. You don't find that kind of customer service any place else. I think the world of Crystal and would recommend them to anyone who requires excellent customer service, support, experience and integrity.

From Director of Infrastructure - Leading Extreme Value Retailer...

Crystal provides a one-stop shop for all of our telecom and data needs. Our business is a startup and growing very fast, so we in the IT department wear many hats. That said, Crystal manages most of our data and all of our voice accounts. Before Crystal, we would have to place, track and manage all orders and trouble tickets, which is very time-consuming.

Due to the nature of our business, we are constantly under very strict timelines that prove difficult to meet. Crystal has worked with us to implement a template-based, cookie-cutter approach for our telecom and data needs. From start to finish, Crystal is there to ensure that our business goals are met, even after hours and weekends, which most companies do not do.

Crystal has relationships with major telecom and data providers. Coupled with Crystal's willingness to manage all of our accounts, very competitive pricing and end user support that they provide for our staff, Crystal was a no-brainer.

If said company is short-staffed and growing strong, then Crystal is a perfect match to meet its telecom/data needs.

Crystal takes the headache out of telecom...

From Director of Telecommunications - National Leading Contract Research Organization...

Crystal provides consulting services to our firm for: cell phone mgt., local and long-distance service mgt., invoice review, processing and rate mgt., calling card mgt., teleconference mgt., third-party vendor mgt. & relocation mgt.

They had the willingness, capability, and expertise to work with our organization to drive down our telecommunications expense. Together, we cut $1,100,000 of gross telecommunications expense over a 3-year period. The project goal over this period was $400,000. Crystal exceeded our goal, not in a subjective way but in a true, objective way in terms of $700,000. We always worked directly with providers in the past but constantly suffered by not having a strategic overview of our spending. Crystal brought this capability to our organization, and the results speak for themselves. No one believes that there are savings of the magnitude we experienced in their organization; but they are probably wrong like we were. The best approach is to give Crystal one project and review the results. If the results are successful, continue to move additional services to their organization. Once the trust factor is established, the results will exceed all expectation.

From EVP and CIO, Global Information Technology - National Leading Contract Research Organization...

Our organization began a detailed review of our worldwide voice expenses, with an objective to eliminate unnecessary services and reduce our overall spending. Unlike data communications expenses where costs are circuit-based, voice communications expenses are usage-based, and therefore, one must examine the monthly call usage details in order to determine whether a particular charge item were appropriate. This was a daunting and extremely time-consuming task for which we (and many companies) lack internal resources and expertise to understand various tariffs, rate structures, and service charges.

We engaged Crystal Technologies to assist in this effort due to their extensive industry experience, as well as their solid working relationships with our key telecommunications providers...

Crystal provided experienced, dedicated resources to review our voice communications infrastructure, as well as the specific details for our long-distance, teleconferencing, cell phones, and local phone charges. As a result of their review, Crystal has been able to assist us in negotiating significantly improved rate plans, replacing local phone service vendors and improving the level of education of our staff to assure that each employee does their part to eliminate unnecessary calls and utilize favorable rate plans.

As part of their attention to detail, Crystal not only recommends cost-reducing actions, but also reviews all downstream invoices to assure that the new billings reflect the reduced rates/charges and that any credits due are received. As a result of Crystal's assistance thus far, we have realized very significant one-time and permanent reductions in the cost of our U.S. voice expenses, recovering their entire fee within the first few months of implementation. In addition to their work in the U.S., Crystal currently is assisting us to conduct a similar review of our international phone expenses.

If a business were considering a similar review of its voice communications services, I certainly would recommend that they consider Crystal Technologies to provide the level of professional expertise and attention to detail that has been essential to our success.

From Director of IT - Global Manufacturing Company of Industrial Batteries and Electronics...

We are a public company with operations and facilities around the globe. We were not satisfied with out current network situation and decided to consider our options. It did not take us long to understand the amount of time and internal resources it would take to manage an RFP, negotiate contracts and manage the implementation of a new voice and data network.

We had limited time and contracted with Crystal to manage the entire project. Crystal Technologies delivered! They were fast and efficient, and their deliverables far exceeded our expectations. They owned the entire project and provided us the type of information that made it easy for us to make an intelligent business decision. We depended on their professionalism, experience and expertise.

From CIO of one of North America's Largest Industrial Distributors...

We never have used an outside source to bring multiple solutions to the table at one time. Crystal brings a variety of providers and options and presents our best alternatives without leaving it up to our business to sort through it all. Crystal has made the ability to make major changes in data and voice easier by providing support and taking the lead in managing the changes. Crystal has exceeded my expectations in my ability to talk to them and have them provide support in areas that in the past I would have had to research and manage on my own. Crystal can provide you with a help/support desk in areas that you do not deal with daily. Their expertise makes your job easier, since you can rely on someone else to be the expert. We choose Crystal because of the staff from both the sales and operations side and our trust in what they could bring to the table. They delivered.

From VP of Finance - Innovative Shower Door and Medicine Cabinet Manufacturer - US Division...

Crystal sets itself apart from other telecom consulting firms by bringing a well-rounded depth of experience and capabilities to the table where other companies only seem to be able to install telephone systems, etc. and not look at your overall structure. I was introduced to Crystal at my old employer, and I was impressed at what they did for that company, so I asked them to take a look at our situation when I started my employment here. They have brought a telecommunications expertise to the company that we could not afford otherwise. They have saved us money on telecom expenses and have helped us implement new vendors and new set-ups efficiently.

I would highly recommend Crystal to other companies looking to fill a technology gap within their current IT structure, as well as a partner that can find savings and help implement changes in telecom structure and/or service.

From Corporate VP, MIS - Innovative Shower Door and Medicine Cabinet Manufacturer -Canadian Parent...

We are a Canadian-based company with many U.S. locations. One of our largest U.S. divisions has worked with Crystal Technologies Group for several years, and they were pleased with Crystal's organization and work product.

As a result of that relationship, we contacted Crystal Technologies Group and asked for their assistance with conducting an audit of our U.S. locations and implementing a new vendor. Crystal's expertise in the U.S. telecom market helped us to get a clear picture of our telecom services at each site and helped us to reduce our telecom expenses.

We set aggressive expectations for both projects, and Crystal Technologies delivered. They were efficient and have exceeded expectations thus far. They managed the projects as detailed in our agreement and enabled us to make some intelligent business decisions.

Their team project managed the implementation of a new vendor at over 16 locations flawlessly with a detailed plan of attack. Due to their hard work and organization, there was no down time while the switch was made.

We look forward to using Crystal Technologies as a resource in the future. I would recommend Crystal Technologies to any organization looking for the expertise, professionalism and project management skills that they provided us.

From Manager of IT - Graphic Communications and Imaging Company...

Crystal manages our entire portfolio of telecommunications and data needs. Recognizing that telecom was not our strong suit, we wanted to partner with an organization specializing in telecom. From day one of our relationship, Crystal understood where we needed to go and has delivered on every project that we have given to them. Because of their personalized service, you do not "get lost" within their organization like you can within most of today's telecom companies. They consistently have exceeded our expectations. When it comes to service and value, Crystal is a tough act to beat.

From Manager of IT - Global Supplier of Inorganic Chemicals, Petrochemicals, and Specialty Materials...

Crystal currently provides our organization with procurement, implementation and post-sales support for its telecom needs. We elected to do business with Crystal primarily for two reasons: One, they are extremely experienced at the services they provide, so they do a better job than an in-house person who does it once in a while; two, the cost/benefit ratio is very high, since there is no apparent additional cost to the business using the telecom services.

Our support staff at Crystal Tech has exceeded our expectations by being experienced, available, and responsive to our business units' needs. An example of exceeding our expectations is with pricing. When we contracted with our carrier through Crystal, the pricing went down after we signed the contract. Crystal informed us and got us the new lower price. Crystal also exceeded our expectations by working with the telecom providers to meet tough installation and cutover deadlines.

We have worked with other companies, and what makes Crystal better is their ability to offer telecom products from different providers, coupled with an experienced staff that really can manage a project well from start to finish. Other companies just make the sale and let someone else handle the implementation.

I would recommend Crystal to other potential customers by telling them to look at the total value of the relationship. Potential customers should consider that they could get services through Crystal from several telecom providers at competitive prices and experienced assistance with implementation at really no additional cost.

From Global Sourcing Manager - International Commercial, Medical, and Aerospace Engineering Firm...

After an internal assessment revealed that our organization did not have the expertise to navigate the LD market, we decided to bring in outside assistance.... Multiple sources were interviewed for industry expertise, cost and ability to execute. Crystal finished first in every category.

Crystal assembled the RFP, put the package on the street, and assisted in the evaluation process. Additionally, Crystal led the implementation effort with a documented program management strategy. Crystal has been able to measure and document the savings the sourcing action provided.

I have worked with other telecom companies, and the differentiator for Crystal is that their team has the ability to speak truthfully and deliver on their commitments. They have the expertise to deliver measurable savings to an organization while allowing an organization to focus on what it does best.

From Director of Global Telecommunications and Networking - Leading International Real Estate Firm...

Due to the number of offices we have, the phone bills were becoming unmanageable, and we thought that we might be missing savings. We were afraid that we also might be paying charges for services and lines that we did not need. We aren't staffed to have an employee devoted to managing this.

Crystal mapped out all of our phone lines for all of our offices and the associated charges. They made recommendations for eliminating lines that we didn't need and special features we weren't using. Then, they worked to ensure that we got the credits from the phone companies.

My Crystal account representative is like a member of my own staff. She keeps me in the loop when there are issues and is always there to help whenever I have a problem with a bill or adding or deleting service--not an easy job with all of the locations that we have. Having our account rep makes all the difference. She is so responsive and detail-oriented. Other vendors usually require a great deal of handholding. Our account rep is always on the ball!

I would highly recommend Crystal Technologies. Over the years, they have not only saved us money on our phone services, but they eliminate the stress of dealing with the bureaucracy of the phone companies.

From MIS Manager - Regional Electric Supply Company...

HIRING CRYSTAL WAS LIKE HIRING AN EMPLOYEE WHO TOOK CARE AND OWNERSHIP IN THEIR WORK. They did a great job for me.

Through an audit of our telecommunications services, they organized what we had, eliminated a great number of wasted lines and exceeded expectations in savings going forward. Previously, we worked with another firm. Crystal is better, based on the thorough, detailed job they did. They detail where you are at the start of the project and detail where you are at the end of the project, making it easy to quantify the benefits of engaging their firm.

From CIO - International Transportation Company Providing Domestic and International Delivery Services...

Over the eight years or so that Crystal has been my telecom consulting company, we consistently have had the best mix of service and price. They have negotiated very competitive prices with quality partners. Time and time again, they have jumped through hoops when service issues arose. Early on, we recognized that the telecom industry was changing rapidly and that having unbiased experts on our side was required in order to maximize our service levels and minimize cost. We knew the people at Crystal from their telecom days and had very high opinions of their professionalism. They are an excellent partner.

From President- Specialty Finance Company...

I wanted to thank you for all of your time and effort in migrating our telecommunications lines from DSL and analog phone lines to an all-digital T-1 line.

From the time when we initially spoke about this transition, your knowledge of the choices proved invaluable in selecting the right provider. Throughout the process, you and the rest of the staff at Crystal Technologies handled all of our questions and requests with professionalism, knowledge and swiftness. It is great to find a company that not only handles each situation promptly but also provides feedback to the customer so that we are aware of the status of our requests.

The fact that we did not suffer one minute of downtime is a great example of the quality of services Crystal Technologies provides.

Without the assistance provided by you and the rest of the staff at Crystal Technologies, I am sure that this migration would have not gone as smoothly as it did.

Once again, thanks for all of the assistance that you provided. It was a pleasure doing business with Crystal Technologies.

From Information Technology Officer - Regional Bank...

Crystal Technologies provides us with network services, as well as account management, periodic review of billings and consulting services as related to new technologies that are available to reduce expenses.

We are a local bank and prefer to use local companies that have a personal touch and great customer service - Crystal Technologies has met all of our needs. They are a great company to deal with and have the resources and knowledge to fulfill any company's telecommunications needs.

From Manager of Telecommunications - Leading Provider of Software, Employee Research and Hiring and Retention of Employees...

Crystal Technologies has exceeded our expectations. In one instance, Crystal was on the phone all night to resolve an issue with our phone lines. Other companies are not able to give personalized service and usually never proactively resolve issues like Crystal does. I would recommend Crystal to any company that wants to have a person managing phone services on a full-time basis.

From Facilities Manager - Nation's Largest U.S.-Based Publicly Traded Water Company...

Crystal Technologies conducted an extremely thorough and detailed telecommunications inventory of all of our facilities. This audit enabled us to streamline our telecommunications configuration, consolidate numerous invoices and achieve significant savings. I would highly recommend Crystal Technologies to any organization looking to reduce telecom expenses.